Customer Support

📱 App & Game Support

We provide full support for ZERION GAMES STUDIO apps and games, including:

• NFC Pro Tools: Scan & Write — NFC tag reading and writing app for iOS
• Mobile games on iOS and Android
• Web services at zeriongames.com

Support includes:

• Questions about features and usage
• Bug reports and fix requests
• Feature requests
• Payment and In-App Purchase issues
• Refund requests per Apple/Google policy
• Subscription restoration
• Account and personal data deletion
• NFC, camera, location permission issues

❓ Frequently Asked Questions (FAQ)

1. How do I cancel my subscription?

iOS (App Store): Settings → [Your name] → Subscriptions → select subscription → Cancel Subscription. Cancel at least 24 hours before the end of the period to avoid being charged.

Android (Google Play): Google Play Store → menu → Subscriptions → select subscription → Cancel.

2. Can I request a refund?

Refunds follow Apple App Store or Google Play policy. Email [email protected] for further assistance.

3. How do I delete my personal data?

Send a request to [email protected] with subject "Data Deletion Request". We will process within 30 days per GDPR/CCPA.

4. The app does not work on my device?

Please check:

• iOS version >= 16.0 (for NFC apps)
• Device has NFC chip (iPhone 7 or later)
• NFC permission granted in Settings
• App updated to the latest version

If still failing, email [email protected] with:

• Device model (iPhone 14 Pro, ...)
• iOS version
• App version (see in app Settings)
• Screenshot or video of the error

5. Is the free trial really free?

Yes. The free trial of a subscription is at least 3 days. After the trial ends, the subscription automatically converts to a paid subscription unless you cancel before then.

🏢 Company Information

🔗 Related Documents

• End User License Agreement (EULA)
• Privacy Policy
• Terms of Service
• Detailed contact form